The moderated Phantom Drive support forum

Welcome to the Phantom Drive support forum! The moderated forum is the direct way to the Phantom Drive support. Frequently asked questions will be be published exemplarily. Furthermore you are invited to answer questions of other customers. Please note that questions and answers are not published until they are released by us. All questions will be answered - even if they won't be published.

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PhantomDrive (7) 

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WG: Phanton Drive causes issue in Windows 7
Hello, I am installing Phantom Drive 1.0.0.4 (64 bit version) in Windows
7 (64 bit). After installation, the button in the add printer dialog to
invoke "Windows Update" disappears and I can't get it to return.
Changing "device installation settings" has no affect, nor does
uninstalling the application. I have not yet detected any other ill
effects, however, it made it hard to install my printer! I've added a
screen shot to show the button missing...

Many thanks for your help. If I can provide any additional information
to help understand the problem, please let me know.


- Ken Timmons
Ken Timmons 21.04.10

| The answers have been invoked 236 times | Read answers (3)

ISO image of an audio CD
I have just been trying out Phantom drive to see if it would be useful to me in the production of an audio CD master. But I have struck problems.

I have been able to create a Phantom image from within Adobe Audition and Nero using a blank CDR image media in the Phantom writer. But if in the creation of a CDR media for the Phantom drive I was to tick the Create an ISO Image box the write will fail in both Audition and Nero.

I am able to create an audio CD ISO image using Neros own image recorder and I can create an ISO image of an actual CD, but I would like to be able to do the same from within Audition which does not otherwise provide for the burning of anything other than a CD disc.

Is Phantom Drive capable of creating an audio CD ISO (single file)image? The PDF manual does not directly say that it is not possible, so is it or am I doing something wrong? If it cannot do this then I think you should look at doing so because it would add nicely to what seems to be a decent program.
Paul Perry 25.11.09

| The answers have been invoked 269 times | Read answers (1)

Just a positive report
We have long searched for a test tool like this. We even considered to develop one by our self. In developing medical software which involves burning discs we use this tool under Windows XP SP2/3 32/64, in various virtual machines and demos for customers. Sofar we have not seen hangups or odd behaviour. It responds exactly the way it should be.
A nice to have test-feature for future releases would be that it also supports RW discs for simulating erasing functionalities. The price for the software in relation to what it offers, is excellent.
A good job!

IQBiz Gmbh
Software development
Wim de Nooijer 09.07.09

| The answers have been invoked 153 times | Read answers (1)

Event errors and app hangs
Hi, I've just installed your latest demo version (1.0.0.2) on my WinXP32-SP3 system. So far two of my usual burners (Exact Audio Copy & Blindwrite 6) have hung during the writing process. These all work fine for on my real drives. Once writing begins the system event log fills with several entries of "Event ID:7 Cd-Rom has bad block".
I did manage a complete write with Clone DVD2 but this still gave event errors and failed to close, showing 100% writen at the end.
This is a much-needed and well thought-out piece of software and will buy, if these troubles can be resolved.
Thanks
David.
David Marshall 07.02.09

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storage requirements and usage
I'm confused. I create a CD-R image. I "burn" my audio files to it and yet when I look in Explorer, I see a file sized for the CD-R and then individual files for each of the tracks that I burnt i.e.

CD-R.000 720Kbytes
CD-R.010 38.8Kbytes
CD-R.020 41.9Kbytes
etc etc

So it looks like it is using/allocation 720K bytes but then using further storage that is "outside" the allocated memory for the CD-R? Why isn't it just stuffing the audio files into the original CD-R.000?

I am expecting to see just the one file - CD-R.000 not the others. I am certainly not expecting to use up 720K and then another 720K for the actual data! (which is how this appears).

I haven't tried a DVD yet, but I will...

Am I doing something wrong? What's happening here?

Thanks
Peter

Am I doing something wrong when I create the CD-R?
Peter 21.12.08

| The answers have been invoked 253 times | Read answers (1)

New version 1.0.0.2
As a registered user I have tried to download the update version 1.0.0.2.
I get only the 32 bit version. How can I download the 64 bit version?
Kees Warmerdam 11.09.08

| The answers have been invoked 286 times | Read answers (1)

Phantom Online
Clicking "Phantom Online" in Phantom Drive - Starter no result.
I get http:\\www.phantomdrive.de/en ----> Internet Explorer cannot display the Webpage
Kees Warmerdam 24.08.08

| The answers have been invoked 295 times | Read answers (2)